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Support and maintenance

One number to call when the room won’t start

Our technicians stay with you after installation: training at handover, remote and on-site service, and a follow-up call after every project.

Sound familiar?

Signs it’s time to act

A room that won’t start before an important meetingNobody knows who installed whatThe supplier never calls backUpdates that never get done

A meeting room needs follow-up: updates, a platform change, an unplugged cable, a new employee to train. We keep the plans and documentation of your rooms, and our own technicians do the work.

For rooms we did not install, a video conferencing service call is a flat CA$310. We start with a diagnosis, then tell you honestly what is worth keeping.

What you gain

  • One number, technicians who know your rooms
  • Remote and on-site service
  • Video conferencing service call at a flat CA$310
  • Staff training at handover
  • Follow-up call after every project
A large flexible room turned into a Microsoft Teams room
Real example · Brossard, South Shore

A large flexible room turned into a Microsoft Teams room

Problem
The main meeting and training room is a large flexible space: anyone had to be able to start a meeting, whether a few people sat by the screens or the whole room was full.
Solution
Microsoft Teams Rooms Yealink MVC S80 with a four-lens 4K camera, a second camera for the rest of the room, two Sennheiser ceiling microphones, Bose speakers, Q-SYS processing.
Timeline
2 days on site
Read the case study →
Technical details

What’s included

Remote diagnosisOn-site serviceEquipment and platform updatesProgramming and audio adjustmentsTraining for new employeesDocumentation kept up to date

Brands we install: Yealink · Logitech · Neat · Cisco · Crestron · Q-SYS · Shure · Sennheiser

How it works

Four steps, one accountable team

20-minute call

You describe the room and what isn't working. We tell you honestly whether we can help, with a first price range.

Site visit and plan

On-site survey, plan and elevation drawings, and a detailed quote room by room. No surprises on the invoice.

Installation

Our own technicians and cabling, on your schedule — evenings included, so your rooms stay available.

Training and support

Hands-on training for your team, full documentation, then a single number to call afterwards.

Let’s talk about your project

Request a service call: let’s talk for 20 minutes

No sales pitch: you describe your situation, an advisor replies with a concrete recommendation and a price range.

We reply the same business day. Your information stays with HT Solutions (Quebec Law 25).

Frequently asked questions

How much does a service call cost?

A video conferencing service call is a flat CA$310, including for rooms we did not install.

Do you service rooms installed by someone else?

Yes. We start with a diagnosis and tell you what can be kept, fixed or replaced.

Can you fix a problem remotely?

Often, yes. If not, a technician comes on site.

A question about your room?20-min call
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