Privacy policy
— HT Solutions (High Technology Solutions)
Last updated: October 15, 2026
1. Our commitment
HT Solutions (High Technology Solutions) respects your privacy and protects the personal information you entrust to us, in accordance with Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25) and applicable Canadian laws. This policy explains what we collect, why, who it is shared with, how long we keep it and how to exercise your rights.
2. Person in charge of the protection of personal information
Marc Labossière, President
HT Solutions — 1390F rue de Coulomb, Boucherville, Quebec J4B 7J4
Email: info@htsolutions.ca · Phone: 1 877 919-5757
Contact this person for any question, access or correction request, or complaint. We reply within 30 days.
3. Information we collect
- What you send us: name, company, job title, email address, phone number and project details, when you fill out a form (contact, offers, room configurator), a request form in a Google or LinkedIn ad, call us or write to us.
- Business information: as part of our business development, we may record publicly available business contact information of companies and their decision-makers (name, title, business email and phone, business address), obtained from public sources or business-data providers. It is used for business communications only.
- Browsing data: pages viewed, how you arrived (for example from an ad), device type and approximate location, collected through cookies and similar technologies (see section 6).
4. Why we use it
- To answer your requests, call you back, prepare an assessment or a quote;
- to plan, deliver and follow up on our services (installation, support, warranty);
- to contact businesses about our professional services;
- to measure the effectiveness of our advertising and improve our website.
We do not sell, rent or trade your personal information.
5. Who it is shared with
Your information is available only to team members who need it, and to the following service providers, bound by confidentiality agreements:
- Website hosting : Website and forms — Canada (HT Solutions server)
- Zoho CRM : Customer relationship management — Canada
- Microsoft 365 : Email and documents — Canada
- Google (Analytics, Ads, Maps) : Audience measurement, advertising, in-ad request forms, address lookup — United States and other countries
- LinkedIn : Advertising, in-ad request forms, measurement (Insight Tag) — United States and Ireland
- Apollo, RocketReach : Public business contact information — United States
Some of these providers store information outside Quebec. Before sharing any, we assessed that the protection offered is adequate, as required by law.
6. Cookies and advertising
Our website uses cookies that are essential to its operation and, with your consent, measurement and advertising cookies (Google Analytics, Google Ads, LinkedIn Insight Tag). They tell us, for example, that a request came from an ad, without directly identifying you. You may refuse or withdraw your consent at any time through the site's cookie banner or your browser settings; essential cookies remain active.
7. Retention
- Requests and prospects with no follow-up: 3 years after the last exchange, then deleted or anonymized;
- customers: for the duration of the business relationship, then as long as required by legal and tax obligations (7 years);
- browsing data: for the lifetime of the cookies, at most 26 months.
8. Security
We protect your information with appropriate measures: access limited to authorized people, secure authentication on our tools, encrypted connections (HTTPS) and reputable providers. In the event of a confidentiality incident presenting a risk of serious injury, we notify the people concerned and the Commission d'accès à l'information.
9. Your rights
At any time, you may:
- request access to the information we hold about you and obtain a copy;
- request its correction or deletion;
- withdraw your consent to its use, or ask to stop receiving our communications;
- request portability of your information in a structured, commonly used technological format.
Write to the person in charge (section 2). If you are not satisfied with our answer, you may file a complaint with Quebec's Commission d'accès à l'information (www.cai.gouv.qc.ca).
10. Changes
We may update this policy. The date at the top of the page shows the latest revision; significant changes are flagged on the website.