Shipping policy

Delivery included in your project

Timelines and communication

Delivery times depend on manufacturer availability. Most standard equipment is received within one to three weeks; specialized items can take longer. We confirm the schedule when your order is placed and keep you informed of any backorder or delay, along with the options available. Installation dates are then planned with you to minimize disruption to your operations.

Receiving your equipment

In most cases our technicians receive, inspect and install the equipment for you, so you have nothing to check on delivery. If equipment is shipped directly to your site, please report any visible damage or missing item within 48 hours at info@htsolutions.ca or 1-877-919-5757 so we can resolve it with the carrier or the manufacturer. Questions about a delivery? Contact us anytime. Last updated: July 2026.